Sales Policy

Effective Date: February 6, 2025

At RoyalLockFix, we are committed to providing our customers with high-quality products and an exceptional shopping experience. This Sales Policy outlines the terms and conditions under which we sell our products and services. Please read it carefully before making a purchase. By purchasing from RoyalLockFix, you agree to the terms and conditions set forth in this policy.

1. Products and Availability

We offer a variety of high-quality products, including locks, security systems, and related accessories. Product availability is subject to change and may be affected by demand and stock levels. We strive to ensure that our website accurately reflects the products available, but we cannot guarantee that all products will be in stock at the time of your order.

  • Product Descriptions: We make every effort to ensure that all product descriptions, images, and prices on our website are accurate. However, there may be occasional errors, and we reserve the right to correct them without prior notice.
  • Product Availability: While we do our best to keep items in stock, availability is not guaranteed. If an item is out of stock after your order is placed, we will notify you as soon as possible and provide an option for either a backorder, exchange, or refund.

2. Pricing

  • Prices: All prices listed on our website are in U.S. dollars and are subject to change at any time. Prices may fluctuate based on market conditions and other factors, but once you have completed a purchase, the price at checkout is the price you will be charged.
  • Discounts and Promotions: Occasionally, we may offer discounts or promotions. These offers may have specific terms and conditions, including expiration dates. Discounts cannot be combined with other offers unless stated otherwise.

3. Payment Terms

We accept several forms of payment, including major credit cards, debit cards, and other payment methods available through our website. All payments are processed securely via trusted payment gateways.

  • Payment Authorization: By placing an order, you authorize us to charge the payment method you provided for the total amount of your order, including any applicable taxes, shipping fees, and other charges.
  • Fraud Prevention: For your protection, we may verify your payment information before processing your order. If there are any issues with payment verification, we will contact you directly.

4. Order Confirmation and Acceptance

Once your order is placed, you will receive an Order Confirmation via email. This confirmation includes details of your purchase, including the products ordered, the total cost, and the estimated shipping date. Please review this information carefully.

  • Order Acceptance: Your order will be considered accepted once we confirm payment authorization and begin processing your order. We reserve the right to cancel any orders that do not meet our criteria, such as suspected fraud or inventory issues.

5. Shipping and Delivery

We offer reliable and prompt shipping services to ensure your products reach you in a timely manner. Please refer to our Shipping Policy for detailed information about shipping rates, delivery times, and eligible regions.

  • Shipping Costs: Shipping fees are calculated at checkout based on the size, weight, and delivery location of your order.
  • Delivery Times: Delivery times depend on the shipping method chosen and the delivery location. While we strive to meet our delivery estimates, they are not guaranteed, and delays may occur due to factors outside of our control.

6. Returns and Refunds

If you are not satisfied with your purchase, we offer a Return and Refund Policy. Please see our Refund and Return Policy for detailed information on how to return an item and request a refund.

  • Return Eligibility: Items must be returned within 30 days of receipt and in their original condition to be eligible for a refund or exchange.
  • Restocking Fees: Some items may be subject to restocking fees, as outlined in our Refund and Return Policy.

7. Order Cancellations

Orders may be canceled before they are shipped. If you wish to cancel an order, please contact our customer service team immediately at contact@royallockfix.com or call (609) 926-1477. Once an order is shipped, it can no longer be canceled, and you will need to follow the return process.

8. Product Warranty

We offer warranties on many of our products to ensure their quality and functionality. Specific warranty details, including terms, coverage, and duration, can be found on the product pages.

  • Warranty Claims: If you encounter any issues with a product covered by warranty, please contact us at contact@royallockfix.com or call (609) 926-1477 for assistance in filing a warranty claim.

9. Limitation of Liability

To the maximum extent permitted by law, RoyalLockFix shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to damages to property, loss of use, or business interruption.

10. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact our customer service team:

RoyalLockFix
Email: contact@royallockfix.com
Phone: (609) 926-1477
Address: 124 Jordan Rd, Somers Point, New Jersey (NJ), 08244

Thank you for choosing RoyalLockFix! We are committed to providing you with exceptional products and customer service. If you need assistance, feel free to reach out to us—we’re here to help.